eBook & Access Code Frequently Asked Questions

This FAQ is for Students who have purchased an eBook Access Code. For questions about courses with Inclusive Access (IA) courses please visit our IA FAQ.

I received an email with my eBook or access code. What do I do first?

Start by opening the first email you received. Click the redemption link in that message—this will take you to the CEI/Carleton University Campus Store eBook site to complete your setup.

 

I didn't redeem my code using the link in the email. Can I still access my eBook?

Yes! If you missed the link:
  • Visit campusebookstore.com
  • Sign in or create an account
  • Select "Redeem Access Code" on the left menu
  • Enter the code you purchased

Your eBook will either appear under "My eBooks", or—if it’s an access code—it will show under "My Access Codes" with further instructions.

 

Where do I find my eBook once I've signed in?

After logging in, check the left menu:
  • My eBooks: Your eBook is available to open and read
  • My Access Codes: If your item requires an additional access code, it will be listed here along with step-by-step instructions. Please follow those instructions carefully.

 

It's asking me for a course ID. Where can I find that?

Your course ID may be listed:
  • On the Campus Store website under the course code and section
  • In your course outline
  • On Brightspace
  • In Carleton Central (see image)

 

Are eBooks and Access codes returnable?

eBooks and Access Codes are not returnable once they have been redeemed. Please ensure you have purchased the correct eBook/Access code before redeeming. If you are still having trouble, contact us below.
For more details about returns, see our Return Policy
Still having trouble?

We're here to help! Contact us and we'll guide you through the process.

Phone: 613-520-3832

Email: campusstore@cunet.carleton.ca