I received an email with my eBook or access code. What do I do first?
Start by opening the first email you received. Click the redemption link in that message—this will take you to the CEI/Carleton University Campus Store eBook site to complete your setup.
I didn't redeem my code using the link in the email. Can I still access my eBook?
Your eBook will either appear under "My eBooks", or—if it’s an access code—it will show under "My Access Codes" with further instructions.
Where do I find my eBook once I've signed in?
After logging in, check the left menu:
My eBooks: Your eBook is available to open and read
My Access Codes: If your item requires an additional access code, it will be listed here along with step-by-step instructions. Please follow those instructions carefully.
It's asking me for a course ID. Where can I find that?
Your course ID may be listed:
On the Campus Store website under the course code and section
In your course outline
On Brightspace
In Carleton Central (see image)
Still having trouble?
We're here to help! Contact us and we'll guide you through the process.
