The Campus Store Return Policy
Thank you for shopping with us!
We are committed to providing quality products and excellent service.
Please review our return policy below to ensure a smooth and efficient return process.
General Return Guidelines
- A valid receipt is required for all returns and exchanges.
- Items must be in original condition—unworn, unused, and with all tags and packaging intact.
- Refunds will be issued in the original form of payment.
- Returns made without a receipt may be eligible for store credit at the current selling price.
- The store reserves the right to deny returns that do not meet policy requirements.
Course Material Returns
We've updated our return policy to better serve you. Read more below.
- Textbooks can be returned within the return grace period with a valid receipt. After the grace period, textbooks can be returned within 14 days of purchase with proof of course drop.
- Textbooks for Fall-Winter courses can be returned within the grace period or up to 30 days after purchase (with proof of course drop).
- Textbooks for late term courses can be returned within the grace period or up to 14 days after purchase (with proof of course drop).
- New textbooks must be unmarked and with original packaging intact (including any shrink-wrap or access codes) to receive a full refund.
- Access codes, digital materials, are non-returnable once redeemed.
- Inclusive Access (IA) Materials are subject to the opt-out deadline. For more details visit our IA FAQ page.
- Custom course packets are final-sale.
| Term |
Return Grace Period |
| Fall 2026 |
October 2, 2026 |
| Late Fall 2026 (Courses starting Nov. 2, 2026) |
November 17, 2026 |
| Winter 2027 |
February 2, 2027 |
| Late Winter 2026 (Courses starting Feb. 25, 2027) |
March 12, 2027 |
| Spring/Summer 2027 |
June 2, 2027 |
| Late Summer 2027 (Courses starting July 2, 2027) |
July 20, 2027 |
Return grace periods generally end within 2 business days of the
financial withdrawal deadline for a given term.
General Merchandise Returns
- Returns are accepted within 30 days of purchase.
- Items must be unused, unwashed, and in original packaging.
- Electronics, calculators, and software must be unopened. Opened items may only be returned if defective and within the manufacturer's return window.
- Clearance items, custom orders, gift cards, special orders and shipping charges are final sale.
Online Purchases
- Online orders may be returned in-store or by mail, provided they meet the same conditions outlined above.
- Customers are responsible for return shipping unless the item was incorrect or defective.
- In-store pickups are subject to our In-store Pickup Policy
Contact & Questions
For further questions or assistance, please contact the store at 613-520-3832 or email us at campusstore@carleton.ca
We appreciate your business and wish you a successful semester!
