eBook & Access Code Frequently Asked Questions
I received an email with my eBook or access code. What do I do first?
Start by opening the first email you received. Click the redemption link in that message—this will take you to the CEI/Carleton University Campus Store eBook site to complete your setup.
I didn't redeem my code using the link in the email. Can I still access my eBook?
Yes! If you missed the link:
- Visit campusebookstore.com
- Sign in or create an account
- Select "Redeem Access Code" on the left menu
- Enter the code you purchased
Your eBook will either appear under "My eBooks", or—if it’s an access code—it will show under "My Access Codes" with further instructions.
Where do I find my eBook once I've signed in?
After logging in, check the left menu:
- My eBooks: Your eBook is available to open and read
- My Access Codes: If your item requires an additional access code, it will be listed here along with step-by-step instructions. Please follow those instructions carefully.
It's asking me for a course ID. Where can I find that?
Your course ID may be listed:
- On the Campus Store website under the course code and section
- In your course outline
- On Brightspace
- In Carleton Central (see image)
Still having trouble?
We're here to help! Contact us and we'll guide you through the process.
Phone: 613-520-3832